We are USA company located in upstate New York, We ship your award usually 1-2 days after ordering, most customers get their packages within 1-3 business days, tracking is provided after it has been marked “completed” on your order page in “My account” please check your email once shipped for tracking number and details, you may also want to check your spam folder.
If your package is lost or delayed over 7 days, please reach out to us via contact form or live chat and we will be happy to assist you.